Sundarban Sagar Sangam Travels ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or book our tour services.
Last updated: 01 January 2025 · By using our website or services, you agree to this policy.
Information We Collect
Personal Information
When you enquire about or book a tour with Sundarban Sagar Sangam Travels, we collect information you voluntarily provide, including your full name, email address, phone number (including WhatsApp number), travel dates, number of guests, and any special requirements or preferences you share with us.
Communication Records
We retain records of your conversations with us via WhatsApp, email, phone calls, or through the enquiry form on our website. These records help us provide better service and resolve any disputes.
Usage Data
When you visit our website, we may collect non-personal technical data such as your browser type, operating system, pages visited, time spent on pages, and the referring URL. This data is collected anonymously and is used solely to improve our website.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You may disable cookies through your browser settings; however, some parts of our website may not function correctly without them.
How We Use Your Information
Tour Booking & Fulfilment
We use your personal information to process enquiries, confirm bookings, arrange transportation and accommodation, coordinate with forest department permit offices, and deliver the tour services you have purchased.
Communications
We use your contact details to send booking confirmations, itinerary details, pre-departure information, payment receipts, and any updates related to your trip. We may also send you travel tips and seasonal information relevant to your booking.
Service Improvement
Anonymised usage data helps us understand how visitors interact with our website and where we can improve. We may analyse booking patterns to improve our tour offerings, pricing, and customer experience.
Legal Compliance
We may use or disclose your information to comply with applicable laws and regulations, respond to lawful requests from government or forest department authorities, and protect the rights and safety of our guests, staff, and business.
How We Protect Your Information
Data Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Access to your personal data is restricted to authorised team members who need it to perform their duties.
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share limited data with service partners — such as licensed boat operators, eco-lodge properties, or government permit offices — strictly for the purpose of fulfilling your booked tour.
Payment Security
We do not store credit or debit card details on our systems. All online payments are processed through secure third-party payment gateways. We encourage you to review their respective privacy policies.
Marketing & Communications
Promotional Messages
With your consent, we may occasionally send you information about new tour packages, seasonal offers, or travel tips via WhatsApp or email. You may opt out of these communications at any time by replying 'STOP' or by contacting us directly.
No Unsolicited Calls
We will never make unsolicited telemarketing calls. We only call guests who have provided their number as part of an enquiry or booking, and only in relation to that enquiry or booking.
Data Retention & Deletion
Retention Period
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for five years for accounting and compliance purposes.
Your Right to Deletion
You may request deletion of your personal data at any time by emailing us at info@sagarsangamtravels.com. We will process your request within 30 days, subject to any legal obligations that require us to retain certain records.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will promptly delete it.
Questions About This Policy?
If you have questions, concerns, or requests regarding your personal data, please contact us. We aim to respond to all privacy-related queries within 5 business days.