We understand that plans change. Our refund policy is designed to be fair to both our guests and our operations. Please read this policy carefully before making a booking. If you have any questions, contact us before paying.
Last updated: 01 January 2025
Cancellation Refund Schedule
* Refund percentages apply to the total amount paid. The non-refundable advance deposit is excluded from refund calculations. See details below.
Guest-Initiated Cancellations
How to Cancel
All cancellation requests must be submitted in writing — via WhatsApp message to +91 98745 67890 or by email to info@sagarsangamtravels.com. Verbal cancellations over the phone are not accepted. Your cancellation is effective from the date and time we receive and acknowledge your written request.
Non-Refundable Advance
The advance payment (typically 30–50% of the total package cost) is non-refundable in all circumstances, as it is used to secure Forest Department permits, eco-lodge accommodation, and transport arrangements on your behalf. The refund percentages in the schedule above apply to any amount paid over and above the advance.
Processing Time
Approved refunds are processed within 7–10 working days of your cancellation confirmation. Refunds are credited to the original payment method (UPI, bank account, etc.). We do not issue refunds in cash unless the original payment was made in cash.
Cancellations by Sundarban Sagar Sangam Travels
Weather & Natural Events
The Sundarbans are subject to cyclones, heavy monsoon rain, tidal surges, and other natural events that may make it unsafe or impossible to operate a tour. If we cancel your tour for weather-related safety reasons, you will be offered a full refund or a complimentary date change — your choice.
Forest Department Closures
The forest reserve may occasionally be closed by the West Bengal Forest Department for conservation activities, permit quota exhaustion, or government orders. In such cases, we will offer you a full refund or a rescheduled date at no extra cost.
Operational Reasons
If we are unable to operate a tour for reasons within our control (e.g., vehicle breakdown with no substitute available, key staff unavailability), you will receive a full refund or a date change offer within 24 hours of notification.
Force Majeure
In cases of force majeure — events entirely beyond our control such as epidemics, pandemics, government-imposed lockdowns, widespread civil unrest, or acts of god — we are not obligated to provide a cash refund. We will instead offer a credit note valid for 12 months or a date change at no additional charge.
Date Changes & Rescheduling
Guest-Requested Date Changes
You may request one complimentary date change up to 10 days before your departure, subject to availability. The rescheduled tour must be within 6 months of your original booking date. Additional date changes after the first are subject to an administration fee of ₹500.
Changes Within 7 Days
Date change requests made within 7 days of departure will be treated as a cancellation and re-booking and are subject to the cancellation schedule above, unless the change is necessitated by a force majeure event.
Upgrade or Downgrade
If you wish to change your package type at the time of a date change request, the difference in price (upgrade or downgrade) will be calculated based on the rates applicable at the time of the change request, not at the original booking date.
Non-Refundable Items
Forest Department Permits
Forest Department entry permits and watch tower fees are paid in advance to the Forest Department and are entirely non-refundable once purchased, regardless of cancellation timing. These costs are passed through to you at cost and cannot be recovered by Sundarban Sagar Sangam Travels.
Government Levies & Taxes
Any GST, government levies, or service charges collected and already remitted to the relevant authority are non-refundable.
Third-Party Bookings
If you booked through a third-party travel agent or online travel agency (OTA), their cancellation and refund policy applies to your booking, not ours. Please contact your booking platform directly for refund requests.
To Request a Cancellation or Refund
Send us a written cancellation request including your booking name, travel date, and the reason for cancellation. We will acknowledge within 24 hours and process approved refunds within 7–10 working days.